Monday to Friday: 8 AM – 5 PM
(904) 893-3265
We know that starting a new treatment journey can feel uncertain. At FitMind Therapeutics, we want every patient to feel prepared, informed, and welcomed from the very first phone call. Below is a guide to what you can expect when you become a patient at our Jacksonville office.
When you contact us, our team will help you understand what to expect, answer any initial questions, and walk you through the steps needed to schedule your first appointment. We will ask for some basic information about your health history, current symptoms, and any treatments you have tried before.
For your first visit, please bring:
Your photo ID
Your insurance card
A list of current medications and dosages
A list of any previous mental health treatments, including medications and therapy
Any relevant medical records or referral notes if available
You will meet with one of our providers for a thorough conversation. We will review your treatment history, current symptoms, and goals. You will have time to ask questions and share what matters most to you. If TMS Therapy is a good fit, we will outline what your treatment plan would look like.
Our office is HIPAA compliant, and your information is kept fully confidential. Our team is committed to creating a warm, judgment free environment where you can speak openly. Many of our staff are trained in culturally sensitive care, and we offer services in English, Russian, and Ukrainian.
We offer downloadable resources to help you prepare for treatment, including the GAD 7 Anxiety Screening Tool and the Patient Health Questionnaire. These can be a starting point for understanding your symptoms before your first visit.
If you have any questions before, during, or after treatment, our team is just a phone call away. Reach us at (904) 827 3714 or send us a message through our contact form.
Our HIPAA-compliant E-Fax number for referrals is (904) 715-8753.
Please include the following minimal patient information: first/last name, DOB, address, contact number/email, diagnosis, insurance and policy number, and name of referring provider.
